Legal

Refund Policy

Last updated: September 2026

We want you to be confident in every purchase you make with D2Deals, whether it's a vehicle or an item from our apparel and accessories collection. Because our purchase terms differ for vehicles and merchandise, we've laid out both below.

Vehicles

Every vehicle we sell is inspected and represented as accurately as possible before sale. Because a vehicle is a major purchase, refund and cancellation terms are agreed with you directly, in writing, as part of your sale or reservation agreement — before any deposit or payment is made. As a general guide:

  • Deposits paid to reserve a vehicle are generally non-refundable once the vehicle is taken off the market for you, except where the vehicle turns out to differ materially from what was represented to you.
  • If a fault is found during your own independent inspection that we did not disclose, we'll work with you on a resolution — repair, price adjustment, or cancellation of the deal.
  • Full purchase terms, including any refund conditions, are specified on your sale agreement at the point of purchase — please review it carefully and ask us any questions before signing.

Apparel, Accessories & Gadgets

Orders for shirts, wash kits, chargers, and other items are arranged directly with our team via WhatsApp, not through an online checkout.

  • If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of receiving it and we'll arrange a replacement or exchange at no extra cost.
  • Items must be unused, unworn, and in their original condition for an exchange to be considered, unless the issue is a manufacturing defect.
  • Because these orders are confirmed individually with our team, refund or exchange requests are handled case by case — reach out and we'll sort it out with you directly.

How to Request a Refund or Exchange

Message us on WhatsApp with your order details (what you purchased and when) and a brief description of the issue. We aim to respond and resolve requests as quickly as possible.

Contact Us

  • WhatsApp / Phone: 0503 034 065
  • Showroom: 4023 Onukpai Woohe Street, Ashaley Botwe, Accra